FAQ's - your carpet questions answered

Yes, we have a physical store where you can view and purchase our rugs. Our shop is at Modam GmbH, Brook 6, 20457 Hamburg, Germany and we have a wide range of rugs for you to browse. Our store gives you the advantage of being able to see and feel the rugs in person before making a purchase. Our knowledgeable staff can help you with any questions and help you find the perfect rug for your needs. We look forward to welcoming you to our store!

Yes, it is possible to cancel an order as long as it has not yet been shipped. Because we strive for speedy delivery, this process usually begins after your order has been registered. Therefore we cannot guarantee that we can cancel your order, but we will of course do everything we can to help you. If you wish to cancel an order that has already been placed, please contact us immediately either by telephone on +49 40 36091120 or by e-mail to info@modam.de.

We offer you various payment options that you are free to choose from: You can pay for your order with the following payment methods: credit card, PayPal and bank transfer. Apart from that, you can also come to our shop in person if you want to pay cash and take the carpet with you.

Delivery within the EU and near-EU countries usually takes 1 to 4 working days, outside of the EU it may take longer. However, it totally depends on the order quantity will be shipped via sea or air.

A return ordered via German Carpet Shop is free of charge for customers within the EU. You will receive all information and a return label by e-mail. For international shipments please email us at info@modam.de or contact us on +49 40 36091120.

Exactly! On our website we take great care to ensure that the colors shown are as accurate as possible. We know how important it is for our customers to see the true representation of our products, including their vibrant hues and subtle nuances. Our team goes through a meticulous process of color calibration and image optimization to maintain color accuracy across different devices and screens. While we strive to display colors as accurately as possible, it is important to know that there may be slight variations due to individual screen settings and lighting conditions. Nonetheless, we aim to provide you with an enjoyable and visually stunning browsing experience, where the colors you see on our website are very close to the actual products.

Shedding, which is generally considered normal, is common with new carpets. Most carpets, especially those made from natural fibers such as wool or certain synthetic materials, can experience a period of failure after purchase and initial use. However, if the shedding is excessive, persists for a long period of time, or if you are concerned about the condition of your rug, we recommend that you contact our customer service. They will provide you with further advice and support specific to the material and construction of your rug.

The accuracy of a rug's measurements is an important consideration and it is generally expected that the measurements given are as accurate as possible. However, due to the nature of handmade or handwoven rugs, there may occasionally be variations in rug dimensions. These deviations can be minimal and are usually within an acceptable range.

Handmade rugs often involve traditional techniques that may result in slight variations in size. Factors such as tension during weaving, natural materials, and the craftsmanship involved can contribute to small discrepancies in the final dimensions. Machine-made rugs, on the other hand, tend to have more consistent dimensions due to the precision of the manufacturing process.

If you believe the discrepancy in dimensions is significant and beyond what could be considered reasonable, we recommend contacting our customer support team. They will be able to assist you further and address any concerns you may have regarding the dimensions of your rug.

Proper care and maintenance can help extend the life and beauty of your carpet. We recommend reading our blog .

When it comes to creating a harmonious living space, we often focus on furniture, lighting and decoration, but an often overlooked element that plays a crucial role in our well-being is the simple rug. We recommend reading our blog .